Do you have a branch office in Austria?
No. We serve the Austrian market directly from Switzerland.
Do you have a branch office in Germany?
No. We serve the German market directly from Switzerland.
Do you have a centralised settlement procedure (CSP) account?
Yes. 21886-3
How long can I have a sample on consignment?
The loan period is limited to a maximum of 3 months. Afterwards, you may decide to either purchase or return the product.
I am interested in having a splicing test performed in your laboratory. What do I have to do?
Please send us at least 100 metres of yarn and fill out the splicing test form.
Delivery address:
Heberlein Technology AG
Customer Service
Bleikenstrasse 11
9630 Wattwil, Switzerland
I recently received a shipment from you, which included transportation costs. I just receive another invoice from the freight forwarding/shipping company. Why?
We only charge you for the transport costs to the destination.
Additional costs are incurred in connection with the import, such as sales tax or import processing fees by the freight forwarding/shipping company.
I would like to return a trial sample.
Please use the following address and be sure to include a pro forma invoice.
Heberlein Technology AG
Customer Service
Bleikenstrasse 11
9630 Wattwil, Switzerland
Is Heberlein a “known consignor”?
Yes. Our number is CH/KC/00698-01
Is your company certified in accordance with ISO?
No, Heberlein is not certified according to ISO.
What is your VAT number?
VAT no: CHE-218.787.895 MWST
Where can I send an AirSplicer for repair?
Heberlein Technology AG
Customer Service
Bleikenstrasse 11
9630 Wattwil, Switzerland
You will then receive a cost estimate after approximately 1 week.